Mission

  • To dedicate to serve all members of the University’s community and also the prospective students;
  • To provide efficient and quality services and supports to our students, academic and administrative departments;
  • To ensure maintenance of an accurate and updated database of students’ academic records;
  • To ensure an efficient and effective student recruitment process.

Performance Pledge Target Groups

  • Students and graduates of undergraduate programmes of the University

Performance Pledge

PP Service Service Quality Indicator Remarks Charge
(per copy)
Achievements in year 2019
1. Examination Release of Examination Timetable 1 month before examination period – – – – 100%
2. Certificate Issuance Application for testimonial Complete within 2 working days – – MOP55.00
(1st copy)
MOP50.00
(2nd copy or above)
99.95%
Application for transcript 99.88%
Certified true copy of transcript and graduation certificate Complete within 10 minutes The processing time starts when the original document and copy are ready. MOP15.00
(1st copy)
MOP10.00
(2nd copy or above)
100%
Application for testimonial for Mainland China students (for visa extension) Complete within 1 working day – – – – 100%
3. Information Update and Registration Application for change of personal particulars Complete within 1 working day – – – – 100%
4. UM Identification Card Issuance Application for replacement of student campus card Complete within 2 working days – – MOP100.00 100%
5. Status Management Application for deferment of study Complete within 6 working days The processing time counts from the date when the Treasury Section finishes processing student check out procedures. – – 98.56%
Application for withdrawal from study Complete within 7 working days – – 100%
Application for resumption of study Complete within 5 working days The processing time counts from the date when the academic unit finishes the approval process. – – 100%

Remark: The processing time of ‘Application for withdrawal from study’ is reduced from 8 to 7 working days from 1 July 2019.

Scope of Services

  • Admission of undergraduate programmes;
  • New students’ registration of undergraduate programmes;
  • Course enrolment for undergraduate programmes;
  • Scheduling of final examinations;
  • Printing of graduation certificates;
  • Certificate issuance such as testimonial and transcript, etc.;
  • Registration statistics of students;
  • Production of UM Academic Calendar;
  • Class scheduling for undergraduate programmes;
  • Issuance and replacement of campus cards of undergraduate students;
  • Status management for undergraduate students;
  • Personal information registration and update of undergraduate students.