• To dedicate to serve all members of the University’s community and also the prospective students;
  • To provide efficient and quality services and supports to our students, academic and administrative departments;
  • To ensure maintenance of an accurate and updated database of students’ academic records;
  • To ensure an efficient and effective student recruitment process.

Performance Pledge Target Groups

  • Students and graduates of undergraduate programmes of the University

Performance Pledge

PP ServiceServiceQuality IndicatorRemarksCharge
(per copy)
Achievements in year 2019
1. ExaminationRelease of Examination Timetable1 month before examination period– –– –100%
2. Certificate IssuanceApplication for testimonialComplete within 2 working days– –MOP55.00
(1st copy)
(2nd copy or above)
Application for transcript99.88%
Certified true copy of transcript and graduation certificateComplete within 10 minutesThe processing time starts when the original document and copy are ready.MOP15.00
(1st copy)
(2nd copy or above)
Application for testimonial for Mainland China students (for visa extension)Complete within 1 working day– –– –100%
3. Information Update and RegistrationApplication for change of personal particularsComplete within 1 working day– –– –100%
4. UM Identification Card IssuanceApplication for replacement of student campus cardComplete within 2 working days– –MOP100.00100%
5. Status ManagementApplication for deferment of studyComplete within 6 working daysThe processing time counts from the date when the Treasury Section finishes processing student check out procedures.– –98.56%
Application for withdrawal from studyComplete within 7 working days– –100%
Application for resumption of studyComplete within 5 working daysThe processing time counts from the date when the academic unit finishes the approval process.– –100%

Remark: The processing time of ‘Application for withdrawal from study’ is reduced from 8 to 7 working days from 1 July 2019.

Scope of Services

  • Admission of undergraduate programmes;
  • New students’ registration of undergraduate programmes;
  • Course enrolment for undergraduate programmes;
  • Scheduling of final examinations;
  • Printing of graduation certificates;
  • Certificate issuance such as testimonial and transcript, etc.;
  • Registration statistics of students;
  • Production of UM Academic Calendar;
  • Class scheduling for undergraduate programmes;
  • Issuance and replacement of campus cards of undergraduate students;
  • Status management for undergraduate students;
  • Personal information registration and update of undergraduate students.