Mission
- To dedicate to serve all members of the University’s community and also the prospective students;
- To provide efficient and quality services and supports to our students, academic and administrative departments;
- To ensure maintenance of an accurate and updated database of students’ academic records;
- To ensure an efficient and effective student recruitment process.
Performance Pledge Target Groups
- Students and graduates of undergraduate programmes of the University
Performance Pledge
| PP Service | Service | Quality Indicator | Remarks | Charge (per copy) |
Achievements in year 2023 |
|---|---|---|---|---|---|
| 1. Certificate Issuance | Application for testimonial | Complete within 2 working days | – – | MOP55 (1st copy) MOP50 (2nd copy or above) |
100% |
| Application for transcript | 100% | ||||
| Certified true copy of transcript and graduation certificate | Complete within 7 minutes | The processing time starts when the original document and copy are ready. | MOP15 (1st copy) MOP10 (2nd copy or above) |
100% | |
| Application for testimonial for Mainland China students (for visa extension) | Complete within 1 working day | – – | – – | 99.94% | |
| 2. Information Update and Registration | Application for change of personal particulars | Complete within 1 working day | – – | – – | 100% |
| 3. UM Identification Card Issuance | Application for replacement of student campus card | Complete within 2 working days | – – | MOP100 | 100% |
| 4. Status Management | Application for deferment of study | Complete within 6 working days | The processing time counts from the date when the Treasury Section finishes processing student check out procedures. | – – | 100% |
| Application for withdrawal from study | Complete within 7 working days | – – | 100% | ||
| Application for resumption of study | Complete within 5 working days | The processing time counts from the next working day after submission of application. | – – | 98.97% | |
| 5. Examination | Release of Examination Timetable | 1 month before examination period | – – | – – | 100% |
Remark: The processing time of ‘Certified true copy of transcript and graduation certificate’ is reduced from 10 to 7 minutes from 1 August 2023.
Scope of Services
- Admission of undergraduate programmes;
- New students’ registration of undergraduate programmes;
- Course enrolment for undergraduate programmes;
- Scheduling of final examinations of undergraduate programmes;
- Printing of graduation certificates;
- Certificate issuance of undergraduate programmes such as testimonial and transcript, etc.;
- Registration statistics of students;
- Production of UM Academic Calendar;
- Class scheduling for undergraduate programmes;
- Issuance and replacement of campus cards of undergraduate students;
- Status management for undergraduate students;
- Personal information registration and update of undergraduate students.
Suggestions
Please send your suggestions to:
Reference information