• To dedicate to serve all members of the University’s community and also the prospective students;
  • To provide efficient and quality services and supports to our students, academic and administrative departments;
  • To ensure maintenance of an accurate and updated database of students’ academic records;
  • To ensure an efficient and effective student recruitment process.

Performance Pledge Target Groups

  • Students and graduates of undergraduate programmes of the University

Performance Pledge

PP Service Service Quality Indicator Remarks Charge
(per copy)
Achievements in year 2023
1. Certificate Issuance Application for testimonial Complete within 2 working days – – MOP55
(1st copy)
(2nd copy or above)
Application for transcript 100%
Certified true copy of transcript and graduation certificate Complete within 7 minutes The processing time starts when the original document and copy are ready. MOP15
(1st copy)
(2nd copy or above)
Application for testimonial for Mainland China students (for visa extension) Complete within 1 working day – – – – 99.94%
2. Information Update and Registration Application for change of personal particulars Complete within 1 working day – – – – 100%
3. UM Identification Card Issuance Application for replacement of student campus card Complete within 2 working days – – MOP100 100%
4. Status Management Application for deferment of study Complete within 6 working days The processing time counts from the date when the Treasury Section finishes processing student check out procedures. – – 100%
Application for withdrawal from study Complete within 7 working days – – 100%
Application for resumption of study Complete within 5 working days The processing time counts from the next working day after submission of application. – – 98.97%
5. Examination Release of Examination Timetable 1 month before examination period – – – – 100%

Remark: The processing time of ‘Certified true copy of transcript and graduation certificate’ is reduced from 10 to 7 minutes from 1 August 2023.

Scope of Services

  • Admission of undergraduate programmes;
  • New students’ registration of undergraduate programmes;
  • Course enrolment for undergraduate programmes;
  • Scheduling of final examinations of undergraduate programmes;
  • Printing of graduation certificates;
  • Certificate issuance of undergraduate programmes such as testimonial and transcript, etc.;
  • Registration statistics of students;
  • Production of UM Academic Calendar;
  • Class scheduling for undergraduate programmes;
  • Issuance and replacement of campus cards of undergraduate students;
  • Status management for undergraduate students;
  • Personal information registration and update of undergraduate students.